Respondent type * - Sélectionner -PatientCommunity MemberStaffFamily member of patientFriend of patient During your visit, did you request for special accommodation due to a disability? * - Sélectionner -YesNo Did we inform you that special accommodation can be provided upon request? * - Sélectionner -YesNo What information was provided? * Did you find that information useful? * - Sélectionner -YesNo If you needed to, were you able to find an accessible washroom? * - Sélectionner -YesNoN/A Have you, or someone you know, experienced difficulty in accessing programs or services at the University of Ottawa Heart Institute (UOHI) because of a lack of accommodation for persons with disabilities? * - Sélectionner -YesNo Please describe the difficulty you or someone you know faced and offer suggestions for improvement. * Due to a disability, sometimes communication can be difficult. Did you or someone you know find that this was the case during your visit to UOHI? * - Sélectionner -YesNoN/A Please describe the experience you or someone you know faced and offer suggestions for improvement. * Please describe any other measures that UOHI could take to accommodate persons with a specific disability: